Kimpton - Hotel Palomar South Beach by IHG

The customer service was 10000% percent. We arrived around 11 and Jose at the front desk got us in the room and we didn’t have to wait until 4 He was so kind , pleasant and explained about the property They had a welcome drink , the have 4-5 drinks the best sangria we had . They have a driver that takes you are for free , her name is Denise . She will give you a tour of Miami , drop you off and pick you up . We saved tons on uber . Let’s not forget Miguel that one that made the amazing sangria I loved that the property was closed to everywhere , they have a Trader Joe’s behind the hotel I loved the rooftop pool

Property was so clean, it had a very good location, hotel provided commuter to the beach and also towels, the pool in the rooftop was so nice. Also very friendly and warm staff

Everything! This hotel lobby was clean and aesthetic. The reception was friendly and amazing, loved the welcome drink. The room was really nice and the bed was so comfortable. We celebrated my twins birthday and it was nice the hotel surprised them with a slice of cake. Also loved how big the balcony was and the comfortable seating. The rooftop pool was also a cool spot to hang out and soak up the sun. Highly recommend and would definitely stay again.

From the moment we enter in the door the staff was so professional, kind and over accommodating. Once we got to our room a few minutes later a knock came on the door and there stood staff members with a tray of assorted cookies a bottle of champagne and a heartfelt note wishing me a happy birthday. They came in set it up, hugged me and again wished me a wonderful birthday and an enjoyable stay. I have been sharing with all that travel in my group to book their next reservation with Hotel Palomar. They will not be disappointed. Huge shout out to the wonderful staff who made our stay and eventful and heartfelt experience!! EXCELLENT, PHENOMENAL, EXCELLENT, BRAVO, HOORAY, KUDOS AND MANY MORE!!

From check-in to checkout, the experience was great. They greeted us with a drink (Wine, Sangria, etc), the wait to be helped wasn't very long. The guy who helped us, Hussien, was very nice. He answered my questions & was professional. I was pleased. The location, we could've gotten a lil better view, but the room was still nice & quiet...the bathroom, the mattress, the balcony, all very nice. Overall, a great visit. I would definitely stay again & refer my friends & family.